Legal and Privacy

Legal Notice & Privacy

Legal Notice

Nang’s Thai Massage is operated by Yuphaphin Clay (Nang), Sole Trader.

Business correspondence address:
2 Havett Close
Dobwalls
Liskeard
Cornwall PL14 6NE

This is the business address used for HMRC, insurance and banking purposes.

Treatment studio:
48 Bourne House
Grenville Road
Lostwithiel
Cornwall PL22 0ER

Telephone: 07496 268815
Email: yuphaphinclay@gmail.com
Website: www.nangsthaimassage.co.uk

Business Administrator: Martin Clay

Professional and Medical Disclaimer

Nang is a massage practitioner and is not a qualified medical professional.

Massage treatments provided by Nang’s Thai Massage are intended to support comfort, mobility, relaxation and general wellbeing. They are not a substitute for medical diagnosis, treatment or advice.

Nang does not diagnose or treat medical conditions.

If you have an existing health condition, have recently been injured or undergone surgery, are taking medication, are pregnant, or are unsure whether massage is appropriate for you, you should seek advice from your GP or another suitably qualified healthcare professional before treatment.

Every person responds differently to massage and no particular result or outcome can be guaranteed.

Bookings and Payments

Appointments may be booked online through Planfy or arranged directly with Nang’s Thai Massage.

A £25 deposit is taken when booking online to secure the appointment. The remaining balance is payable before treatment begins.

Planfy and any payment-processing provider used in connection with online bookings process information necessary to administer bookings and payments. Their own privacy policies and terms also apply when their services are used.

Current appointment, cancellation and payment arrangements are also explained in Nang’s Thai Massage Practice Information.

Copyright

Unless otherwise stated, the written content, photographs, branding and other original material on this website belong to Nang’s Thai Massage.

They may not be copied, reproduced, republished or used commercially without prior permission.

Privacy Notice

Who is responsible for your information?

Data Controller:
Yuphaphin Clay, trading as Nang’s Thai Massage

Business Administrator and Privacy Contact:
Martin Clay

Business correspondence address:
2 Havett Close
Dobwalls
Liskeard
Cornwall PL14 6NE

Email: yuphaphinclay@gmail.com
Telephone: 07496 268815

Yuphaphin Clay is responsible for deciding how personal information relating to Nang’s Thai Massage is collected and used.

Martin Clay acts as Business Administrator and assists with the administration of the practice, including bookings, correspondence, business records and privacy enquiries.

Information we may collect

Depending on how you contact or book with Nang’s Thai Massage, we may collect information including:

• your name;
• telephone number and email address;
• appointment and booking information;
• correspondence by email, telephone, text message or social media;
• payment information and records;
• information provided on a health questionnaire;
• information you provide during consultation which may be relevant to the safe and appropriate provision of massage;
• records relating to appointments, cancellations and treatments.

Health information is particularly sensitive personal information and is treated accordingly.

Health information

Before treatment, you may be asked to complete a short health questionnaire.

This is intended to give Nang a broad understanding of your health, the reason you are seeking treatment and anything that may require particular care or affect whether massage is appropriate.

Only information reasonably relevant to providing massage safely and appropriately should be requested.

Health information will be treated confidentially and used only for appropriate purposes connected with your treatment, safety and the administration of the practice.

Why we use personal information

Personal information may be used to:

• respond to enquiries;
• arrange and manage appointments;
• provide massage safely and appropriately;
• communicate with you about your appointment;
• maintain appropriate client and treatment records;
• process and reconcile payments;
• deal with cancellations, changes or queries;
• maintain financial and business records;
• meet legal, tax, insurance or regulatory obligations;
• protect the legitimate interests of Nang’s Thai Massage and its clients.

Personal information will only be used where there is an appropriate legal basis for doing so.

Where additional consent is required for the use of sensitive information, this will be obtained as appropriate.

Sharing your information

We do not sell your personal information.

Information may, where necessary, be processed or stored by organisations providing services used by Nang’s Thai Massage, including:

• Planfy for online bookings;
• payment-processing providers;
• website hosting and technical-service providers;
• email and communication providers;
• accounting or bookkeeping services;
• professional advisers where necessary.

Only information reasonably necessary for the particular service should be shared.

Personal information may also be disclosed where required by law or where necessary to protect a person from serious harm.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, accounting, taxation, insurance or professional requirements.

Different types of information may therefore be kept for different periods.

Information that is no longer required will be securely deleted or destroyed.

Keeping information secure

Reasonable steps are taken to protect personal information from accidental loss, misuse, unauthorised access, disclosure or alteration.

Access to client information is limited to those who reasonably need it for the operation and administration of Nang’s Thai Massage.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• ask what personal information is held about you;
• request a copy of your information;
• ask for inaccurate information to be corrected;
• request deletion of information in certain circumstances;
• request restriction of the way information is used;
• object to certain uses of your information;
• withdraw consent where processing is based upon consent.

Not every right applies in every circumstance, particularly where information must be retained for legal, insurance or other legitimate reasons.

For privacy enquiries or to exercise your rights, please contact:

Martin Clay – Business Administrator and Privacy Contact
Email: yuphaphinclay@gmail.com
Telephone: 07496 268815

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with the way your personal information has been handled.

Cookies and Website Services

This website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may be used for purposes such as website analytics, measuring visitor activity or providing third-party services.

Where consent is legally required for non-essential cookies, you should be given an opportunity to accept or reject them.

Cookie preferences may also be managed through the website’s privacy or cookie settings where these are provided.

External Websites and Services

This website may contain links to external services including Planfy, Google, Facebook and other third-party websites.

Nang’s Thai Massage is not responsible for the privacy practices, content or security of external websites.

When you leave this website or use a third-party service, that organisation’s own privacy policy and terms will apply.

Changes to this Privacy Notice

This Legal Notice and Privacy Notice may be updated from time to time to reflect changes in the business, website, booking arrangements or legal requirements.

Last updated: September 2026